Research Progress on Co-design Strategies for Enhancing Humanistic Care Management in Hospitals
School of Humanities and Management, Zhejiang Chinese Medical University, Hangzhou 311402, China
| Abstract: | As a key vehicle for the supply-side reform of healthcare services, humanistic care management in hospitals carries the dual mission of enhancing policy effectiveness and transforming healthcare management paradigms through innovative exploration. This study adopts Co-design as its theoretical framework to systematically deconstruct its adaptation mechanisms and practical pathways in hospital management. The study first reviewed the theoretical connotations of Co-design and introduced the core contents and methodological characteristics of two representative models, namely the Double Diamond Model and Experience-Based Co-Design (EBCD). On this basis, a literature review was conducted to summarize the application progress of Co-design in humanistic care management. The findings indicated that the application of Co-design in humanistic care management has mainly focused on optimizing inpatient experiences, innovating humanized nursing services, improving rehabilitation quality, and enhancing patient-centred service management. Through dynamic thinking adaptation, stage-weight reconfiguration, and tool innovation, Co-design has improved service processes and communication experiences, enhanced patient engagement, and increased patient satisfaction. However, its localized application faces dual challenges: the "high-compliance, low-criticality" participation pattern under collectivist culture may lead to the neglect of critical needs, while bureaucratic structures in public hospitals may create friction with the flat collaboration required by Co-design. Therefore, this study proposes the introduction of structured facilitation tools incorporating mechanisms to activate less vocal participants and the development of a policy-aligned Co-design maturity evaluation framework. Future research should focus on AI-driven Co-design paradigms, the theoretical translation of the cultural ethos of "benevolence and excellence in medicine" in traditional Chinese medicine, and long-term evaluation mechanisms for digital tools, so as to promote the transformation of hospital humanistic care management from a "technology-dominated" paradigm to one characterized by "value co-existence". |
| Keywords: | Co-design; Humanistic Care Management; Medical Service |
| DOI: | 10.57237/j.ssrf.2026.04.002 |
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Received: 27 May 2026
Accepted: 18 June 2026
Published Online: 20 July 2026
Funding
| 1. | 教育部人文社会科学研究青年基金项目 (文化适宜的移动戒烟干预应用优化研究--基于CoDesign 的多元视角, 23YJCZH090) |
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